> Service Coordinator
We're looking for a dedicated and organized Customer Operation Coordinator to join our Delivery Department. If you thrive on scheduling and providing top-notch service, this is the role for you!
Position: Full-time
Responsibilities:
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Allocate personnel to projects and customer tasks
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Manage the calendars and tasks of the technical team
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Handle unforeseen scheduling events related to the technical team
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Address service events with clients regarding priorities and schedules
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Serve as the primary contact for customer communication related to coordinating department activities
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Initiate tasks with operational and sales teams
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Monitor the frameworks of all activities
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Ensure all projects are updated in supporting systems in coordination with the technical team
Required Skills and Experience:
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Experience in customer service
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High service orientation
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Excellent interpersonal and communication skils
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Broad systemic vision
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Proficiency in computer applications and Office
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Ability to work under pressure
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Experience in calendar management (an advantage)
CAREERS
> Professional Services Engineer
We're looking for a talented Professional Services Engineer.
Professional Services Engineers are responsible for making our most strategic customers successful.
You will lead short / long term projects at the client location and install our solution.
This team solves real world problems, using brand new technology in the cyber industry.
Responsibilities:
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Perform technical integration activities of the existing platform.
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Perform end-to-end test to verify the integration for product owner sign off.
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Business analysis to ensure that product owners requirements are clearly understood.
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Provide updates to Project Managers regarding the status of your project -deliverables.
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Support operational team with integration and new requirements launches.
Required Skills and Experience:
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One year plus of experience in technical integration\ system administration \system\IT\post sale activities.
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Strong professional interpersonal and communication skills.
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Strong analytical and problem-solving skills.
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Proven ability in delivering exceptional customer experience.
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English skills both written and verbal.
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Advantage: Experience in cyber industry.
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Advantage: Experience in CyberArk\Forcepoint\MFT products.
> Support Engineer
We're looking for a talented and motivated Support Engineer to join our team. You will be responsible for troubleshooting, identifying issues, and delivering professional service to our customers.
Responsibilities:
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Providing remote Tier 3 support for our embedded information security solutions to ensure exceptional service delivery to our valued customers.
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Identifying and efficiently resolving technical issues with a high level of professionalism, ensuring optimal client satisfaction.
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Collaborating closely with the IT and information security teams of our clients, fostering strong working relationships, and meeting their specific needs.
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Acquiring an in-depth understanding of security solutions from various manufacturers, enabling you to offer specialized expertise and guidance to customers.
Required Skills and Experience:
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1-2 years of relevant experience in System/IT.
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Excellent interpersonal and communication skills, enabling effective interactions with clients and internal teams.
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Strong analytical and problem-solving skills.
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Prior experience in customer service, demonstrating your ability to provide top-notch support and build positive relationships.
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The ability to perform well under pressure and meet demanding deadlines, ensuring seamless support even during challenging situations.
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English skills both written and verbal.
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Experience working in a large organization - Advantage.
> Professional Services Team Leader
We are looking for an experienced, self-driven, and motivated Cyber Security Integration Team Lead to join our Delivery department!
Our Professional Services teams are responsible for the technical delivery to our customers by implementing Cyber Security solutions.
Responsibilities:
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Perform technical integration activities of the new and existing cyber security platforms and products;
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Perform end-to-end tests to verify the integration for product owner sign off;
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Business analysis to ensure that product owners requirements are clearly understood;
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Provide updates to Project Managers regarding the status of your project deliverables
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Support operational team with integration and new requirements launches
Required Skills and Experience:
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3+ years experience in technical integration\ system administration \system\IT\post sale activities
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1-2 years of management experience
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Strong professional interpersonal and communication skills
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Strong analytical and problem-solving skills
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Advantage: Experience in cyber industry
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Advantage: Experience in CyberArk\ForcePoint\MFT products
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Advantage: Security clearance
