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> Professional Services Engineer

We're looking for a talented Professional Services Engineer.

Professional Services Engineers are responsible for making our most strategic customers successful.

You will lead short / long term projects at the client location and install our solution.

This team solves real world problems, using brand new technology in the cyber industry.


  • Perform technical integration activities of the existing platform.

  • Perform end-to-end test to verify the integration for product owner sign off.

  • Business analysis to ensure that product owners requirements are clearly understood.

  • Provide updates to Project Managers regarding the status of your project -deliverables.

  • Support operational team with integration and new requirements launches.

Required Skills and Experience:

  • One year plus of experience in technical integration\ system administration \system\IT\post sale activities.

  • Strong professional interpersonal and communication skills.

  • Strong analytical and problem-solving skills.

  • Proven ability in delivering exceptional customer experience.

  • English skills both written and verbal.

  • Advantage: Experience in cyber industry.

  • Advantage: Experience in CyberArk\Forcepoint\MFT products.

Professional Services Engineer

> Customer Experience Group Leader

Bulwarx seeking a highly motivated and experienced Customer Experience Group Leader to join our Delivery department. You will lead our customer service & project managers teams, ensuring customer satisfaction, and identifying areas for improvement.


  • Work closely with the VP of Delivery.

  • Lead and mentor the team leader of technical support representatives to deliver a positive
    customer experience and achieve high levels of customer satisfaction.

  • Lead and mentor a team of project managers.

  • Oversee the daily operations of the customer support department and ensure timely resolution of customer inquiries and complaints.

  • Lead and manage projects related to customer experience and customer service.

  • Define customer experience strategies and policies.

  • Implement customer experience management tools.

  • Monitor and analyze customer feedback, reviews, and complaints to identify areas for improvement and implement action plans.

  • Stay up to date with industry trends and best practices and implement new strategies to enhance the customer experience.

Required Skills and Experience:

  • Experience in the field of Customer. Experience/Success.

  • Experience as a project manager.

  • Experience in external organizational projects.

  • Experience as a team leader.

  • Ability to work under pressure, multitask, and collaborate with multiple interfaces.

  • Advantage: Technical knowledge.

Professional Services Engineer

> Support Engineer

We're looking for a talented and motivated Support Engineer to join our team. You will be responsible for troubleshooting, identifying issues, and delivering professional service to our customers.


  • Providing remote Tier 3 support for our embedded information security solutions to ensure exceptional service delivery to our valued customers.

  • Identifying and efficiently resolving technical issues with a high level of professionalism, ensuring optimal client satisfaction.

  • Collaborating closely with the IT and information security teams of our clients, fostering strong working relationships, and meeting their specific needs.

  • Acquiring an in-depth understanding of security solutions from various manufacturers, enabling you to offer specialized expertise and guidance to customers.

Required Skills and Experience:

  • 1-2 years of relevant experience in System/IT.

  • Excellent interpersonal and communication skills, enabling effective interactions with clients and internal teams.

  • Strong analytical and problem-solving skills.

  • Prior experience in customer service, demonstrating your ability to provide top-notch support and build positive relationships.

  • The ability to perform well under pressure and meet demanding deadlines, ensuring seamless support even during challenging situations.

  • English skills both written and verbal.

  • Experience working in a large organization - Advantage.

Professional Services Engineer
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