CAREERS
> Professional Services Engineer
We're looking for a talented Professional Services Engineer.
Professional Services Engineers are responsible for making our most strategic customers successful.
You will lead short / long term projects at the client location and install our solution.
This team solves real world problems, using brand new technology in the cyber industry.
Responsibilities:
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Perform technical integration activities of the existing platform.
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Perform end-to-end test to verify the integration for product owner sign off.
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Business analysis to ensure that product owners requirements are clearly understood.
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Provide updates to Project Managers regarding the status of your project -deliverables.
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Support operational team with integration and new requirements launches.
Required Skills and Experience:
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One year plus of experience in technical integration\ system administration \system\IT\post sale activities.
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Strong professional interpersonal and communication skills.
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Strong analytical and problem-solving skills.
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Proven ability in delivering exceptional customer experience.
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English skills both written and verbal.
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Advantage: Experience in cyber industry.
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Advantage: Experience in CyberArk\Forcepoint\MFT products.
> Customer Experience Group Leader
Bulwarx seeking a highly motivated and experienced Customer Experience Group Leader to join our Delivery department. You will lead our customer service & project managers teams, ensuring customer satisfaction, and identifying areas for improvement.
Responsibilities:
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Work closely with the VP of Delivery.
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Lead and mentor the team leader of technical support representatives to deliver a positive
customer experience and achieve high levels of customer satisfaction. -
Lead and mentor a team of project managers.
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Oversee the daily operations of the customer support department and ensure timely resolution of customer inquiries and complaints.
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Lead and manage projects related to customer experience and customer service.
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Define customer experience strategies and policies.
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Implement customer experience management tools.
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Monitor and analyze customer feedback, reviews, and complaints to identify areas for improvement and implement action plans.
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Stay up to date with industry trends and best practices and implement new strategies to enhance the customer experience.
Required Skills and Experience:
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Experience in the field of Customer. Experience/Success.
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Experience as a project manager.
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Experience in external organizational projects.
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Experience as a team leader.
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Ability to work under pressure, multitask, and collaborate with multiple interfaces.
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Advantage: Technical knowledge.
> Support Engineer
We're looking for a talented and motivated Support Engineer to join our team. You will be responsible for troubleshooting, identifying issues, and delivering professional service to our customers.
Responsibilities:
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Providing remote Tier 3 support for our embedded information security solutions to ensure exceptional service delivery to our valued customers.
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Identifying and efficiently resolving technical issues with a high level of professionalism, ensuring optimal client satisfaction.
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Collaborating closely with the IT and information security teams of our clients, fostering strong working relationships, and meeting their specific needs.
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Acquiring an in-depth understanding of security solutions from various manufacturers, enabling you to offer specialized expertise and guidance to customers.
Required Skills and Experience:
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1-2 years of relevant experience in System/IT.
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Excellent interpersonal and communication skills, enabling effective interactions with clients and internal teams.
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Strong analytical and problem-solving skills.
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Prior experience in customer service, demonstrating your ability to provide top-notch support and build positive relationships.
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The ability to perform well under pressure and meet demanding deadlines, ensuring seamless support even during challenging situations.
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English skills both written and verbal.
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Experience working in a large organization - Advantage.